Refund policy

At Glokore, we aim to provide the highest quality beauty devices and customer service. However, if you are unsatisfied with your purchase, we are here to assist with refunds, following the policy outlined below.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Refund Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are not accepted unless they are postmarked within 30 days of the received date.

  • Please include the RMA number provided by our customer service team when sending your return.
  • Refunds are only permitted for one order per customer. Repetitive refunds are not allowed unless the product received is defective.
  • Refunds due to fraud or unauthorized transactions will be fully credited, including shipping and handling charges.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products such as special orders or personalized items, and personal care goods such as hygienic and beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.


Conditions of Refunds

  • We reserve the right to refuse refunds to customers who repeatedly request them or who we believe are acting in bad faith.
  • Shipping and handling costs are non-refundable unless otherwise stated.

Refund Process

  • To process your refund, you must provide us with your full name and delivery address. Any incomplete or incorrect information may result in a delayed refund.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If your refund is approved, please allow up to 5 business days for it to be processed. Depending on your bank, the refund may take up to 5 business days to appear on your statement.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.


Questions?

For any questions regarding your refund or to check the status of an issued refund, please contact our customer service team.

Glokore Support
9–5 PT Monday–Friday
P:(888) 899-8534
E: support@glokore.com